Support Centre

We're here to help. Browse the guides below or get in touch directly.

✉️

Email Support

For account issues, billing questions, or anything else.
support@easyvpnmanager.com

📋

Account Issues

Can't log in, forgot your password, or need to update your email? Use the password reset page or email us directly.

🔢

VPN Not Connecting

Download a fresh config from your dashboard and re-import it. If the problem persists, email us with your username.

Setup Guides

📱 iOS (EasyVPN-Manager App)

Download the EasyVPN-Manager app from the App Store. Open the app, enter your EasyVPN email and password, and tap Connect. No config file needed.

🏠 Windows

Download WireGuard from wireguard.com. Log in to your dashboard, download your .conf file, then click Add Tunnel → Import from file in WireGuard and connect.

🍎 macOS

Install WireGuard from the Mac App Store. Download your config from the dashboard, drag the .conf file into WireGuard, and click Connect.

🤗 Android

Install WireGuard from the Play Store. In your EasyVPN dashboard, tap Show QR Code and scan it with the WireGuard app — no file download needed.

🌏 iOS (WireGuard app)

Install WireGuard from the App Store. On your EasyVPN dashboard, tap Show QR Code and scan it, or download the config and open it in WireGuard.

🐧 Linux

Install WireGuard via your package manager (e.g. apt install wireguard). Download your config from the dashboard and run wg-quick up /path/to/your.conf.

Frequently Asked Questions

New accounts are activated automatically within about 60 seconds of registration by our server-side cron job. If your dashboard still shows "Pending" after 2–3 minutes, try refreshing the page. If the issue persists, email us at support@easyvpnmanager.com.
Make sure you save the file with a .conf extension and don't open it in a text editor before importing. If the error persists, log in to your dashboard and download a fresh copy — sometimes browsers add unwanted characters when saving.
Yes, your config file works on any device. However, connecting two devices with the same config at the same time may cause issues because they share the same private key. If you need simultaneous multi-device access, upgrade to the Pro plan.
Email support@easyvpnmanager.com with your account email and request a cancellation. We'll process it within 1 business day. You'll retain access until the end of your current billing period.
Visit the Password Reset page, enter your registered email address, and follow the instructions sent to your inbox.
Yes. If you're not satisfied within the first 7 days of a paid plan, contact us for a full refund — no questions asked. After 7 days, refunds are issued at our discretion depending on the circumstances.

👋 Still need help?

Can't find what you're looking for? Drop us an email and we'll get back to you as quickly as possible — usually within a few hours.

Email Support